You may get a message that another user is using the content. This is because many of the ebrary titles have been purchased with single-user access, and you will have to wait until that user closes down the tab or the browser. This is the message to look for:
There are a number of titles where we have purchased access for three users at a time. In these cases, the first two patrons are able to download the ebook for 7 days. The third user will be able to have read-only access, which lasts as long as their session with the ebook is current. They will be able to download a chapter but not the entire book.
Resources for user account difficulties:
You may have problems with either setting up your account, or in using your account.
ebrary has a page specifically instructing users in how to create a free account with them:
http://support.ebrary.com/kb/to-create-ebrary-account/
There is an ebrary page with an overview of download options:
http://support.ebrary.com/kb/category/en/download/
Many of the EBSCOhost titles have been purchased with single-user access, and you will have to wait to get the access. This is the message to look for:
“Sorry, this eBook is in use”
Resources for user account difficulties:
You may have problems with either setting up your account, or in using your account.
Here is a link to EBSCOhost personal account information:
https://support.ebsco.com/help/index.php?help_id=17
Here is a link about how to use EBSCOhost ebooks:
https://support.ebsco.com/help/index.php?help_id=5540
An occasional problem in Quicksearch for titles which have both print and ebook versions, is that the “Online resource” tab gives a message falsely indicating “Sorry, no services found for current record”. This has been noted as happening in instances when the Library already had a print version when we purchased the ebook.
This should be reported to Library staff so that the record can be fixed, but there is a workaround which enables you to get immediate access, by selecting the “Additional Services” tab.
The library's collections and services are available to all ISU students, faculty, and staff and Parks Library is open to the public.
