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Distance Learning Library Support

Supporting distance learning students and instructors

Contact Us!

Ask Us!

Use our handy Ask Us! service to IM, email, phone us! Your options for library assistance and questions, whether you're here in the library, in your office, or off-campus. Connect with knowledgeable Library staff!


Subject librarians

Find your subject-specialist librarian here! We are your primary contacts to learn about library collections and research databases in your subject areas, instructional support for your classes, and reference services. Browse the list to find and contact your Subject librarian today!


Chat with a Librarian

Computer problems?

Can't get your Library login to work?

Contact the helpful staff at the Library's Main Desk! You can also phone them at 515 294-3961.

If you're trying to get into an article index or database but can't, please check the following:

Are you using a Virtual Private Network (VPN) connection to campus? If so, turn it off, as it causes your computer to bypass the library proxy server and send your own non-ISU-affiliated IP address to the vendor.

Can't see the Quick Search box? You may have a firewall blocking the port Quick Search uses. Call the ISU Solution Center at 515 294-4000 for help.

Can you access the journal you want but not a particular article? Please check the Library's Journals A-Z list. Search for the name of your journal (not the article) to find which years & issues the ISU Library actually owns of the journal you need.

For other problems, please contact 515 294-1564.

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