This Library Guide connects you to a wide range of resources related to conflict management and resolution. It supplements the 'in-person' services offered at the Iowa State University Ombuds Office and Parks Library and provides you with self-help information you can use to respond to conflicts you might face at work or in the classroom. Of course, you are always welcome to contact the Ombuds Officer and University librarians for personal assistance, but feel free to explore and use these online resources whenever you like.
Many thanks to Jeff Kushkowski and the staff at Parks Library for their help and support in developing this Ombuds Office Resource Guide.
How to Use this Guide
Use the topic tabs above to find links to helpful information such as "Campus Resources" or "University Policy". If you have questions or need additional help, don't hesitate to contact the Ombuds Office; our phone number and web address are also found on this page. Feel free to submit feedback about this Lib Guide or suggest how we could make it more useful for you.
Did you know ....
What I think about your intentions will affect how I think about you and, ultimately, how our conversation goes. The error we make in the realm of intentions is simple but profound: we assume we know the intentions of others when we don’t. Worse still, when we are unsure about someone’s intentions, we too often decide they are bad.
Difficult Conversations, How to Discuss What Matters Most by Douglas Stone, Bruce Patton, Sheila Heen, Viking 1999, pp. 10-11: “The Intention Invention.”