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E-Books at Iowa State University

This guide provides an overview of the library's e-book providers.

ebrary Information for Typical Problems

You may get a message that another user is using the content. This is because many of the ebrary titles have been purchased with single-user access, and you will have to wait until that user closes down the tab or the browser.  This is the message to look for: 

There are a number of titles where we have purchased access for three users at a time.  In these cases, the first two patrons are able to download the ebook for 7 days. The third user will be able to have read-only access, which lasts as long as their session with the ebook is current.  They will be able to download a chapter but not the entire book.

Resources for user account difficulties:

You may have problems with either setting up your account, or in using your account.  

ebrary has a page specifically instructing users in how to create a free account with them:
http://support.ebrary.com/kb/to-create-ebrary-account/

There is an ebrary page with an overview of download options: 
http://support.ebrary.com/kb/category/en/download/  

EBSCOhost Information for Typical Problems

Many of the EBSCOhost titles have been purchased with single-user access, and you will have to wait to get the access.  This is the message to look for: 

“Sorry, this eBook is in use”

Resources for user account difficulties:

You may have problems with either setting up your account, or in using your account.

Here is a link to EBSCOhost personal account information:
http://support.ebsco.com.proxy.lib.iastate.edu/help/index.php?help_id=17

Here is a link about how to use EBSCOhost ebooks:
http://support.ebsco.com.proxy.lib.iastate.edu/help/index.php?help_id=5540

"No Services" Message in Quick Search

An occasional problem in Quicksearch for titles which have both print and ebook versions, is that the “Online resource” tab gives a message falsely indicating “Sorry, no services found for current record”.  This has been noted as happening in instances when the Library already had a print version when we purchased the ebook.

This should be reported to Library staff so that the record can be fixed, but there is a workaround which enables you to get immediate access, by selecting the “Additional Services” tab.