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You may want to read:
The argument culture, stopping America's war of words
by
Deborah Tannen
Call Number: P301.5 P47 T36 1999 (Parks Library General Collection)
ISBN: 0345407512
Getting to yes: negotiating agreement without giving in
by
Roger Fisher, William Ury, with Bruce Patton, editor
Call Number: BF637 .N4 F57 1991 (Parks Library General Collection)
ISBN: 0395631246
Two editions available - 1991 and 2011.
Don't Get Scrooged: how to thrive in a world full of obnoxious, incompetent, arrogant, and downright mean-spirited people
by
Richard Carlson
Call Number: BF637I48C372006 (Parks Library General Collection)
ISBN: 0060758929
Promoting workplace well-being
by
edited by Neil Thompson and John Bates
Call Number: HD 7261P694 2009 (Parks Library General Collection)
ISBN: 0230221920
Mediation, conciliation, and emotions: a practitioner's guide for understanding emotions in dispute resolution
by
Peter D. Ladd
Call Number: HM1126 .L33 2005 (Parks Library General Collection)
ISBN: 076183284X
The handbook of conflict resolution: theory and practice (2d Ed.)
by
Morton Deutsch, Peter T. Coleman, Eric C. Marcus, Editors
Call Number: HM1126 .H35 2006 (Parks Library General Collection)
ISBN: 0787980587
Multiple editions and online access.
The psychology of conflict and conflict management in organizations
by
edited by Carsten K.W. DeDreu and Michele J. Gelfand
Call Number: HD42 P79x 2008 (Parks Library General Collection)
ISBN: 0805855165
Communication, conflict, and the management of difference
by
Stephen Littlejohn and Kathy Domenici
Call Number: BF637 C45 L575x 2007 (Parks Library General Collection)
ISBN: 1577665031
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