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Ombuds Office Resource Guide

Past Articles of Interest

The home page of this Library Guide contains a "Did you know..." box, which provides a link to or a quote from an interesting article, book, journal or website. The home page box will be updated frequently, as we find and share new items of interest to our readers. In case you missed previous "Did you know..." resources, this page will provide an archive of those past items for your reference. (If you happen to try to link to one of these items and find that the link is no longer valid, please let the Ombuds Office know so that we can try to locate a more current link, or remove that item.)

Gender Differences in Resolving Conflict

A study of over 2000 working adults appears to indicate that gender can affect how men and women respond to workplace conflict. To learn more, see

"Gender Differences in Responding to Conflict in the Workplace: Evidence from a Large Sample of Working Adults"

Mark H. Davis, Sal Capobianco, Linda A. Kraus;

Sex Roles,Vol. 63: 500 - 514, Oct. 2010

Don't Make This Mistake ...

What I think about your intentions will affect how I think about you and, ultimately, how our conversation goes. The error we make in the realm of intentions is simple but profound: we assume we know the intentions of others when we don’t. Worse still, when we are unsure about someone’s intentions, we too often decide they are bad.

Difficult Conversations, How to Discuss What Matters Most by Douglas Stone, Bruce Patton, Sheila Heen, Viking 1999, pp. 10-11: “The Intention Invention.”

Different People Perceive Things Differently

“[A]ssume tentatively that others share your most important values . . . that others, like you, value friendship and family highly, that others, like you, believe that justice must be served . . . In short, our advice is to proceed from the naïve but charitable assumptions that when people respond . . . in ways that are surprising and/or offensive, it is generally their perceptions . . . rather than their basic values, that differ from our own and that must be addressed in the process of seeking reconciliation.”

Naïve Realism: Implications for Social Conflict and Misunderstanding” by Lee Ross and Andrew Ward

Working Paper No. 48, May, 1995; Stanford Center on Conflict and Negotiation

Your Beliefs Don't Preclude Compassion, Respect

"There is no contradiction between sticking to one's guns on issues of central importance and showing respect for the disputants and compassion for the affected parties."

Work & Peace in Academe: Leveraging Time, Money and Intellectual Energy Through Managing Conflict, by James R. Coffman, Anker Publishing Company, 2005, p. 7

The Biggest Problem.....

"The biggest problem in communication is the illusion that it has taken place."

George Bernard Shaw

Be Civil to One Another

"I don't believe in confrontation.  That seems to me to be outside civil discourse, and we all have to find a way to be civil to one another."

Condoleezza Rice

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