This Guide connects you to a wide range of resources related to conflict management and resolution. It supplements the 'in-person' services offered at the Iowa State University Ombuds Office and Parks Library and provides you with self-help information you can use to respond to conflicts you might face at work or in the classroom. Of course, you are always welcome to contact the Ombuds Office and Parks Library faculty and staff for personal assistance in locating additional resources, but feel free to explore and use these online resources whenever you like.
Many thanks to Jeff Kushkowski and the staff at Parks Library for their help and support in developing this Ombuds Office Resource Guide.
Use the topic tabs above to find links to helpful information such as "Campus Resources" or "University Policies: Quick Links". If you have questions or need additional help, don't hesitate to contact the Ombuds Office; our phone number and web address are also found on this page. Feel free to submit feedback about this Lib Guide or suggest how we could make it more useful for you.
"I don't believe in confrontation. That seems to me to be outside civil discourse, and we all have to find a way to be civil to one another."
Perfect Phrases for Conflict Resolution by Lawrence Polsky and Antoine Gerschel
Provides a succinct first chapter explaining "What is Conflict Resolution?" plus hundreds of useful ways to diplomatically deal with specific situations like "Perfect Phrases for an Uncollaborative Peer" or "Perfect Phrases for Dealing with a Micromanaging Boss."
Choosing Civility, the Twenty-five Rules of Considerate Conduct by P.M. Forni
A wonderful refresher that presents firm guidance with a gentle touch. This quick and easy read will reminds us how to thoughtfully coexist with one another because, "[j]ust about the most important thing we do in life is interacting with other human beings."
Both of these books are also available in the Parks Library general collection.